Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused, no seals can be broken and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 

• Gift cards 
• Brews Shots
• 30ml Oneshots
• VG & PG

To complete your return, we require a tracking details of the return, if the items are sent untracked and do not reach us no refunds or exchanges will be made.

Please do not send your purchase back to any where other than:

The Brews Bros, 1-3 Everton Units, Bolingbroke Road, Louth, Lincsolnshire, LN11 0WA.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thebrewsbros.co.uk. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thebrewsbros.co.uk and send your item to: The Brews Bros, 1-3 everton units, Bolingbroke Road, Louth, LN11 0WA, United Kingdom. 
. 

Shipping 
To return your product, you should mail your product to: The Brews Bros, 1-3 everton units, Bolingbroke Road, Louth, LN11 0WA, United Kingdom 

You will be responsible for paying for your own tracked & signed shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Always use a trackable shipping service. We don’t guarantee that we will receive your returned item.